Patient Services Rotation

My time for rotations is finally here! This past week I completed my very first rotation as a WVU Graduate Dietetic Intern at Monongalia General Hospital. Over the past week I have been busy conducting meal rounds, tray assessments, sanitation and quality audits, developing and conducting an employee in-service, developing menus, and conducting a plate waste study.

Meal Rounds

It is important to assess the patient’s view on the meals because consuming adequate nutrition is the only way for them to heal efficiently. At Monongalia General Hospital this is assessed and tracked by meal rounds. Meal rounds are conducted by the clinical dietitian, clinical nutrition manager, diet clerks, and of course – the interns. Meal rounds involve asking the patient’s the following questions:

Food Quality: “How would you rate the overall quality of the food at the hospital?”

Food Temperature: “How is the temperature of the food? Are the hot foods hot and the cold foods cold most of the time?”

Special Diet Understanding: “I see you are on a __________ diet. Do you have any questions about that? Would you like to speak with a dietitian to answer further questions”

Menu Needs: “Do you need any changes made to your menu?”

Additional Needs: “Is there anything else I can do today?”

This information is collected using a form (that can be seen by clicking here – Meal Rounding Form) and is compiled to assess trends and averages across the weeks.

Tray Assessments

Each day I would order a test through the diet clerks and have it sent a specific floor of my choosing. I chose a different diet for each meal to be able to taste and compare each diet. The trays were assessed on the following criteria: time in cart, temperature, portion size, appearance, quality, taste, aroma, and the completeness of the tray. The forms used can be seen by clicking this link – Tray Assessment Form. If any tray received below a 90% for an overall score then corrective action must take place immediately.

Sanitation and Quality Audit

In order to ensure that the Monongalia General’s Food Service Department was being compliant with guidelines, I conducted a quality checklist and a sanitation audit. The quality checklist (view here – Quality Checklist) was designed to assess employee hygiene, dry storage, refrigerator/freezer storage areas, and the serving areas. The sanitation audit (view here – Sanitation Checklist) was designed to look at the kitchen area, dish room, and the food transportation carts. Monongalia General had very minor issues that were noted on the quality checklist but performed quite well overall.


Employee In-Service

In order to education the hostesses on diet compliance, in-services are used as short educational lessons. It is important for the hostess to understand the basics on the diets that the patients are prescribed because they are delivering the meals and taking the orders from the patients directly. I chose to education the staff on neutropenic (low-microbial diets). The handout for the in-service can and the employee quiz be seen by following this link (Neutropenic Diet Inservice). I presented this in-service to all the hostesses on duty.

Neutropenic Precautions Sign


Menu Development

I was responsible for creating a three-day menu for every meal for the following diets:

  • Regular
  • Cardiac
  • 2g Potassium
  • 2g Sodium
  • Gluten Free
  • Consistent Carbohydrate
  • Clear Liquid
  • Full Liquid

In order to first design a menu, it is important to assess the needs and desires of the target population. I chose to specifically assess the patients on a cardiac diet. During meal rounding I conducted a brief patient survey regarding the flavor of the meals, what menu items they would like to see more of, and what items they would like to see less of. I took into account the comments made when I began to plan meals for the cardiac patients. When creating the meals I had to keep in mind diet needs, patient preferences, cost, and feasibility of production.


Plate Waste Study

As a special project, I chose to conduct a plate waste study on the returned trays from the lunch period. Plate waste studies are a quick method to assess intake from a large sample size in an efficient and effective manner. Typically, plate waste studies are used for school meals or large food service organizations. The importance of assessing plate waste for hospital patients is that these studies provide knowledge about food preferences, what foods are being consumed, and what is being thrown away. It is expected, that regardless of how good the food taste, that there will still be a significant amount of plate waste because the target population includes ill individuals who are likely to be on medications that may alter their appetite or ability to taste normally. For this study, plate waste data was collected on four consecutive days at Monongalia General Hospital. The cart from which the trays were selected from was chosen at random according to what was available at the time of the observation. Trays were excluded from the analysis if they did not have the original ticket to identify the diet and meal order or if they were on a liquid diet. Each day of the study 10 trays were analyzed and the percentages of each major item were recorded. The data collected and the forms used can all be seen here (Plate Waste Observation Sheet). The findings of this study can be found by following this link (Plate Waste Report).

Plate Waste Study